The Economist on bugs in generative AI

In November Microsoft launched a Copilot for its productivity software, such as Word and Excel.  Some early users find it surprisingly clunky and prone to crashing - not to mention cumbersome, even for people already adept at Office.  Many bosses remain leery of using generative AI for more sensitive operations until the models stop making things up.  Recently Air Canada found itself in hot water after its AI chatbot gave a purveyor incorrect information about the airline's refund policy.  That was embarrassing for the carrier, but it is easy to imagine something much worse.  Still, even the typewriter had to start somewhere.

~ "Meet your copilot: The inside view of how companies are using generative AI," The Economist, March 2, 2024